HomeDash Terms of Service

Effective date: 19 August 2026

Last updated: 19 August 2026

These Terms form a binding agreement between you and HomeDash Limited (家速有限公司) ("HomeDash", "we", "us"), a Hong Kong company, Company Registration No. 78480569, registered office Suite 2556, Level 25, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong, covering the HomeDash mobile apps and https://homedash.ai (the "Service").

By creating an account or using the Service you accept these Terms. If you are accepting on behalf of an agency, you confirm you are authorised to bind it.

1. Who may use the Service

The Service is a professional tool. You must be at least 18 and using it in a business capacity. If you present yourself as a licensed real-estate professional, you must in fact hold a current licence — an EAA licence in Hong Kong, a CEA registration in Singapore, or the local equivalent.

2. Your account

Keep your credentials confidential; you are responsible for activity under your account. Tell us promptly at info@homedash.hk if you suspect unauthorised access. On an agency plan, the administrator may view and manage the accounts and content of its members.

3. Subscriptions, credits and billing

3.1 Plans and credits

Plans include a monthly credit allowance. Credits meter output duration, not style — the same number of credits is charged whether or not the video uses an AI presenter. Current rates and allowances are shown at the point of purchase and on our pricing page.

3.2 In-app purchases

Subscriptions bought in the iOS or Android app are billed by Apple or Google and renew automatically unless cancelled at least 24 hours before the period ends. Manage or cancel in your App Store or Google Play account settings — we cannot cancel an app-store subscription for you.

3.3 Web subscriptions

Billed by Airwallex or Stripe on the cycle you select, renewing automatically until cancelled in your account settings. Apple Pay and Google Pay are supported as payment methods.

3.4 Credit rules

Credits have no cash value, are not transferable and are not redeemable for money. Whether unused credits roll over, and any cap on rollover, is stated for your plan on our pricing page and at the point of purchase. Credits consumed by a completed generation are not refundable, including where you are dissatisfied with the creative result.

3.5 Refunds

App-store purchases are refunded under Apple's or Google's policies, not ours. For web purchases, contact us within 14 days of a charge and we will consider a refund where the subscription period is substantially unused. Statutory rights are unaffected.

3.6 Price changes

We may change prices on 30 days' notice before your next renewal. Founding-cohort pricing, where granted, is honoured on the terms stated at the time of purchase. Where we have offered founding pricing locked for the lifetime of a subscription, that price will not be increased for as long as the subscription remains continuously active.

4. Your content

You keep ownership of everything you upload — photographs, floor plans, footage, listing text, brand assets ("Your Content").

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify and process Your Content solely to operate the Service and produce the outputs you request, and to keep backups. This licence ends when you delete the content or your account, subject to backup cycles.

You warrant that:

• you own Your Content or have the rights and permissions needed to upload and use it, including from the property owner or the listing agent;
• you have any consent required from people identifiable in it;
• it does not infringe intellectual property, privacy or publicity rights;
• it is accurate and not misleading in a way that would breach advertising or estate-agency rules.

We do not use Your Content to train, fine-tune or improve any AI model, ours or a third party's. Your Content is processed only to produce the outputs you request. This mirrors Section 6 of the Privacy Policy.

5. AI presenters and likeness

You may create an AI presenter only from:

• your own face and voice, or
• the face and voice of a person who has given you documented written consent covering synthetic reproduction for marketing.

You must keep evidence of that consent and produce it on request.

Prohibited absolutely: creating a presenter from any other person's likeness or voice; impersonating any real person; producing content that could reasonably be mistaken for a genuine recording of someone who did not say those words.

We may suspend or terminate an account for breach of this section without notice.

6. AI output — accuracy and your responsibility

Outputs are drafts produced by automated systems. They may contain factual errors, mispronunciations, visual artefacts or statements that do not match the property.

You must review and approve every output before you publish or send it. You are solely responsible for the accuracy of published marketing, and for compliance with:

• Hong Kong: the Estate Agents Ordinance and EAA practice circulars on advertising, and the Trade Descriptions Ordinance;
• Singapore: the Estate Agents Act and CEA advertising guidelines;
• any obligation in your market to disclose that imagery is AI-generated, virtually staged or digitally enhanced.

We do not provide legal, valuation, investment or regulatory advice.

7. Acceptable use

Do not: break the law or a regulator's rules; upload content you have no right to; misrepresent a property; create deceptive or deepfake content; reverse-engineer or scrape the Service; resell or white-label output as another platform's product without our written agreement; interfere with the Service or attempt to bypass credit metering; or use the Service to build a competing product.

8. Our intellectual property

The Service, its software, models, templates and brand are ours or our licensors'. These Terms grant you a limited, revocable, non-transferable licence to use the Service. Subject to your payment obligations, you own the videos you generate and may use them commercially. You do not acquire rights in the underlying models, templates or stock assets.

9. Third-party services

The Service relies on third-party infrastructure and AI providers, and may link to third-party platforms. Their terms govern their services, and we are not responsible for them.

10. Availability

We aim for high availability but do not guarantee uninterrupted service. Generation runs in batches and processing times vary with load. Where a plan includes priority rendering, your jobs are placed ahead of lower-tier jobs in the processing queue. That is a best-efforts prioritisation, not a guaranteed turnaround time or a service level agreement.

11. Suspension and termination

You may cancel at any time. We may suspend or terminate for material breach, non-payment, or unlawful use. On termination, your licence ends and your data is handled under the Privacy Policy. Prepaid fees for the unused remainder of a term are refunded only where we terminate without cause.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is". We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and do not warrant that output will be accurate, error-free or fit for any particular listing or campaign.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data.

Our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, and (b) HK$1,000.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

14. Indemnity

You will indemnify us against claims arising from Your Content, your published marketing, your breach of these Terms, or your breach of licensing or advertising rules.

15. Changes to these Terms

We may update these Terms. Material changes take effect 30 days after we notify you in-app or by email. Continuing to use the Service after that constitutes acceptance.

16. Governing law and disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction, save that we may seek injunctive relief in any competent court. Where mandatory local law gives you rights that cannot be excluded, nothing here limits them.

17. General

These Terms and the Privacy Policy are the entire agreement between us. If a provision is unenforceable, the rest survives. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign to a successor.

Appendix A — Additional terms for the iOS app

Required by Apple where a developer supplies its own licence terms:

1. These Terms are between you and HomeDash only, not with Apple. HomeDash, not Apple, is solely responsible for the app and its content.
2. Your licence to use the app is a non-transferable licence to use it on any Apple-branded device you own or control, as permitted by the App Store Terms of Service.
3. Apple has no obligation to provide maintenance or support for the app.
4. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation.
5. Apple is not responsible for addressing any claim by you or a third party relating to the app, including product liability, legal or regulatory non-compliance, and consumer protection or privacy claims.
6. Apple is not responsible for the investigation, defence, settlement or discharge of any third-party claim that the app infringes intellectual property rights.
7. You represent that you are not located in a country subject to a US Government embargo or designated as "terrorist supporting", and are not on any US Government prohibited-party list.
8. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
9. Contact for support and questions: info@homedash.hk.

Appendix B — Additional terms for the Android app

Distribution through Google Play is subject to the Google Play Terms of Service. Google is not a party to these Terms and has no responsibility for the app.